What to do if you're having difficulties using the time clock feature or submitting an invoice.
If you're having difficulties using the time clock feature or submitting an invoice, please contact Poached Support at support@poachedjobs.com for assistance.
In your message, please provide the following details:
- Full name
- Poached registered email address
- Phone number
- Shift employer name
- Shift date(s)
- Shift clock in/out times, including breaks
- Shift position
- A detailed description of the issue you are experiencing
- Screenshots of your issue
*Please note: Employers have 24 hours after an invoice is submitted to review and issue payment
If we have to process your shift payment manually (without an invoice), it will have a 2-3 business day processing time, including Stripe accounts linked to a debit card.