Before your shift is booked, you have the ability to make edits to your shift as needed
To Edit a Shift:
Click on your “Shifts” tab in the side panel. In the desired Shift, click the three dots to the left of Review Workers, then click “Edit Shift”. Complete any adjustments you may have and follow the screen prompts by clicking “Save Changes”.
You can only perform this action before your Shift gets booked. Once booked, you will have to reach out to Poached Support at firstname.lastname@example.org for further assistance.
To Cancel a Shift:
If you were able to fill your Shift internally or no longer need your Shift for any reason, you will have to reach out to Poached Support for further assistance. Poached currently does not offer this option to employers as a method of avoiding worker uncertainty.
Poached Employer Cancellation Policy: If you cancel a booked Shift 12 hours or less prior to the Shift start time, you will be charged the Shift Fee of $39 and 4 hours of labor for the booked worker at the hourly wage you set in the Shift. This applies for each booked worker.
Please Note: Shifts posted within 12 hours of its start time have a 30 min grace period to reject booked worker if worker experience on bio and work history do not match posted shift.